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in2thepit
Beginner
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Message 1 of 2

Missing SIM

One of my Sims is not being listed in my android BT mobile app or on my PC portal. The SIM is in my daughter phone which seems to be working fine. However I only have 4 out of my 5 family sims listed.
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RobbieMac
Moderator
Moderator
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Message 2 of 2

Re: Missing SIM

Hi @in2thepit

 

Thanks for your post and welcome back to the community!

 

Sorry that your account isn't showing the full list of your Family Sims.  Do you want to try having a word with our >>BT Mobile live chat team<< to see if they can sort this out for you this morning?

 

Post back and let me know how you get on chatting with them.

 

Cheers,

 

Robbie

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