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Beginner
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Message 1 of 2

Mobile Account - Switching Old Number Across

Hi,

I have got a new phone from BT and ported my old (Virgin Mobile) number across to the new phone. Apparently successfully and all OK, however in the account settings it is saying as below:

Your settings are not available right now.

We're still switching your service from your old provider. You'll be able to change your settings once this has completed.

It is still displaying this message for some weeks now and it looks as if something is 'stuck' . Phone is fine and no issues but I'm wondering if there is something I need to do to rectify this or will it sort itself out over time ? (maybe 1000 years!)

 

Thanks!

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Moderator-Retired
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Message 2 of 2

Re: Mobile Account - Switching Old Number Across

Hi rededge,

Welcome to the Community and thanks for taking the time to post.

I'm sorry that your settings are showing that they have not updated yet.

Can you call our mobile team on 0800 800 150 just so we can make sure everything has ported over correctly?

Thanks

Matt

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