Mobile Spend Cap set at £0.00 and being charged for going over data.

[NC3]

• Can anyone please help?  When I set one of the mobile contracts the spend cap was set at £0.00. I have been notified it has gone over and will be charged. I have checked and it is definitely set at £0.00. I should not have to pay this charge. Please can a BT Mod contact me and adjust my bill and correct the software thank you. 

[Rich44]

I've had something similar before might not be related but I'd forgotten to turn off premium texts or something like that so even tho the limit was set to £0.00 they still got that out. It was a long time ago so that may not be the case now but might be worth just double checking the other restrictions.

Interesting side note having the limit set to £0.00 stops you calling 101 as its a chargeable call, found that out when wife wanted to call police when son was badly beaten at school.

Hope you get it sorted 

[RJ414i]

Thought 101 was free as of April.