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KTGoddard
Beginner
433 Views
Message 1 of 4

Mobile Upgrade Mess

Last week my husband went thru the website to upgrade my mobile. The contract was upgraded, but the new handset wasn't applied. Since Tuesday he's spoken to 3 different people and received 3 different responses, the latest being that IT will call him (which they have yet to). 

If this was a site glitch (as he was told), why can't everything be wiped and redone, adding the new phone? I don't understand why this is being dragged out for days and taking hours on the phone to customer service. Simply remove/reset what was done and add the new upgrade as if it were the first time.

I've never had so much trouble over upgrading a phone with a company. Being that this is my first time upgrading with BT, it really isn't very encouraging. 

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: Mobile Upgrade Mess

Hi @KTGoddard welcome to the community and thanks for posting, I'm really sorry to see there was a problem upgrading your mobile, has this been sorted? 

Thanks

Neil

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KTGoddard
Beginner
361 Views
Message 3 of 4

Re: Mobile Upgrade Mess

Yes, finally. The new phone is supposed to be delivered tomorrow. 

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NeilO
Moderator
Moderator
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Message 4 of 4

Re: Mobile Upgrade Mess

@KTGoddard I'm glad it's been sorted and once again sorry about the problems experienced.

Thanks

Neil

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