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Beginner
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Message 1 of 4

Mobile Upgrade

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When I upgrade my phone? My contract ends on 22nd November 2020?

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Expert
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Message 2 of 4

Re: Mobile Upgrade

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If you're going from a handset deal to another handset deal, the last 90 days is your upgrade window.
If you're wanting to go from a handset to sim only deal, it's the last 30 days.

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Beginner
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Message 3 of 4

Re: Mobile Upgrade

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Thanks for the response so I can order online and my bill will remain the same if I get a phone of the same monthly cost?

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Expert
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Message 4 of 4

Re: Mobile Upgrade

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If your monthly costs remain the same, the bill will remain the same, for handsets it can also be worth give the Loyalty team a call, some phone offers vary to the ones online, see what's available at www.bt.com/mybt before calling and pick the plan that suits you best.