Hi BT migrated my Mobile account from the BT account relating to my old address to the BT account relating to my new account some weeks ago
Since then I cannot obtain useage information via myBT or BTMobile apps.
I've tried deleting the apps on my phone and resetting them
I've phoned too - to be told that my old account would be deleted and everything would work. My old account shows that it is closed but it is still possible to access bills etc
Basically I would like to be able to access my mobile useage and would like to know how to fix this
Solved! Go to Solution.
Hi @colburgess welcome to the forum and sorry you didn't get an answer to your original post. It sounds like your old account is still linked to your BTID and this is the account the App and MYBT are picking up. Have a LIve Chat with the Account and Billing team and choose the "something else" as the second option and they will be able to remove your old account from the BTID. This should then mean that the App and MYBT pick up the information from your new account.
Thanks JohnC2 - I did this approximately 14 days ago. I was offered a resolution withing 2-3 working days and a message to say that it had been done. I've heard nothing I'm afraid. Is it time for a written complaint? ColB
Just phone up again
How many times in your estimation will it be necessary for me to phone before anything gets done?
In my professional life my clients only had to ask me once to get some action.