cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
568 Views
Message 1 of 10

Mobile abroad

Go to solution

Hello I have arrived in Greece and received no messages for using any networks here. I have searched all the forums and 'help' sites for fixes but none of them work. I can't even get hold of a customer support person online despite messaging on twitter and trying to use the website. I'm unable to call them because I have no phone signal.... I've read so many appalling reviews online of bts customer service and of many people unable to use their phones abroad and bt have been unwilling to fix them. Can anybody help or know of any other fixes? It's going to be very difficult without my phone whilst I'm abroad and am only able to use wi-fi when available. Thanks, James 

Tags (1)
0 Ratings
Reply
9 REPLIES 9
Distinguished Sage
Distinguished Sage
565 Views
Message 2 of 10

Re: Mobile abroad

Go to solution

Greece is included ' roam as like home. Did you ensure you had activated using mobile abroad and set a spending limit



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Beginner
561 Views
Message 3 of 10

Re: Mobile abroad

Go to solution

I have spending limit of £40. I have received no messages at all about connecting to any services and when I try they are all blocked. I cannot find any information about turning roaming on on my account. All settings on my phone are turned on for roaming.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
538 Views
Message 4 of 10

Re: Mobile abroad

Go to solution

You need to go to MYBT to check your mobile settings and ensure international calls are permitted.  Is the £40 limit not just for uk calls?  Again you can check in MYBT



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Beginner
535 Views
Message 5 of 10

Re: Mobile abroad

Go to solution

I've been looking for that section for hours now I can't find anywhere on mybt that has options for permitting international calls!  Do you mind giving me the exact location of the options? Many thanks for replying!

0 Ratings
Reply
Aspiring Contributor
509 Views
Message 6 of 10

Re: Mobile abroad

Go to solution

If you go to MyBT products then mobiles and then scroll down the option you need is just below the monthly spend cap

58664C4C-68D3-495B-8C19-7409EE7BFB70.png

Beginner
481 Views
Message 7 of 10

Re: Mobile abroad

Go to solution

Omg thank you dazman! For some reason this doesn't show on the mobile website. I had to change to the desktop page. 

0 Ratings
Reply
Beginner
474 Views
Message 8 of 10

Re: Mobile abroad

Go to solution

Still doesn't appear to be working. Will wait till end of the day to see if anything changes. 

0 Ratings
Reply
Beginner
471 Views
Message 9 of 10

Re: Mobile abroad

Go to solution

It worked thank you everyone!

Moderator
Moderator
463 Views
Message 10 of 10

Re: Mobile abroad

Go to solution

Hi @Jampowly,

Thank you for posting back to let us know.

PaddyB

0 Ratings
Reply