We currently subscribe to the BT Family Plan for our two mobiles. We have 4gb which is doubled to 8gb as we also have broadband.
The current price is £23.81 less £5.00 discount due to our using BT's broadband, so £18.81. We have no problem with that as we use very little, if any, data.
We have received a letter from BT telling us we will be switched to the Standard out of contract price of £23.81. Does this mean the £5 discount is ending?
Surprisingly, on the reverse of the letter is our choice of offers (just the one which confuses me):
Based on your current mobile plan: BT Mobile 4GB Family SIM 5G Plan
£8.00 / month for 12 months
Does anyone have any idea what is going on here? £23.81 less £5 = £18.81
Potential new plan £8 a month for one SIM, suggesting that my wife's SIM will be less than £8.
I cannot for the life of me see that BT are offering us a reduced price!!!! The only difference I can see is our existing, soon to expire plan, is 4g and the offer above is 5g.
I am unable to call the mobile support team as I am deaf.
Solved! Go to Solution.
OK, so, understandably, the above post is confusing.
I am paying £23.81 for 2 Family SIMs less £5 discount for having BT's broadband, so £18.81 with 4gb data and 4g
I can see if I start again, I can have the 2 Family SIMs for £19 a month less £5, so £14 a month with 8gb for each SIM, both 4g and 5g enabled.
Since I am unable to phone due to extreme hard-of-hearing, how can I switch this? I am concerned that I may end up with both the current and the new arrangement should I progress it which would be the likely outcome should I try and do it all online.
OK, sorted by going to MyBT, mobile, options. A tad more expensive but 4g and 5g for what it's worth and much more data.
Such is the cost of being deaf where one has a limited choice of possibilities.
One thing that irks me is some even call renewal support and NEGOTIATE a new deal. Of course, that is impossible for me.
Have a good weekend all.