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Rosie4
Beginner
1,470 Views
Message 1 of 6

Mobile contract renewal

Had a letter from BT asking me to renew my mobile contract at bt.com/eocn-Sim56 but typical BT, that page doesn’t exist. Tried logging in to my BT account then following help, the link takes you back to the non existent page. Everything about BT is always so painful! LIVE CHAT is not available and they ask you not to call unless urgent, so what do I do? 

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imjolly
Distinguished Sage
Distinguished Sage
1,468 Views
Message 2 of 6

Re: Mobile contract renewal

phone options team who are dealing with contract renewals 0800800030



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Rosie4
Beginner
1,465 Views
Message 3 of 6

Re: Mobile contract renewal

Thank you, but they ask you not to phone unless it’s urgent. Presumably it will just keep going on the same rate? If so why do they say to get in touch?
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imjolly
Distinguished Sage
Distinguished Sage
1,463 Views
Message 4 of 6

Re: Mobile contract renewal

you can phone the options team as they are dealing with contract renewals  if you search the forum you will see numerous post where customers have used 0800800030



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Rosie4
Beginner
1,432 Views
Message 5 of 6

Re: Mobile contract renewal

I will give it a try, thanks, but feel guilty ringing as it’s not what I would call urgent! 

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-Richie-
Guru
1,423 Views
Message 6 of 6

Re: Mobile contract renewal


@Rosie4wrote:

I will give it a try, thanks, but feel guilty ringing as it’s not what I would call urgent! 


BT are fine for you to call, I rang the 0800 800 150 number last week, no messages about not calling dur to Covid.

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