cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,192 Views
Message 1 of 13

Mobile coverage

Go to solution

For the last three days I have had no mobile coverage. I have a samsung Galaxy S7 Edge. My post code is B5 7SL.

Online help seems to have disappeared and there's no point me trying to call you becuse I have no netwrok coverage. What to do?

I have hearing difficulty and I am better with chat or txt help

 

0 Ratings
Reply
12 REPLIES 12
1,175 Views
Message 2 of 13

Re: Mobile coverage

Go to solution

EE.jpg

Try the EE status checker:

https://coverage.ee.co.uk/coverage/ee

1,164 Views
Message 3 of 13

Re: Mobile coverage

Go to solution

Super thank you, I'll stop panicking!

 

Kelvin

0 Ratings
Reply
1,156 Views
Message 4 of 13

Re: Mobile coverage

Go to solution

You could try enabling WiFi calling on the phone in the meantime. If it was supplied by BT it should work, if not it may work

0 Ratings
Reply
1,085 Views
Message 5 of 13

Re: Mobile coverage

Go to solution

Hi rbz5416

Have we got an update on maintenance, still no bars on my mobile phone today!

0 Ratings
Reply
1,072 Views
Message 6 of 13

Re: Mobile coverage

Go to solution

Hi @kelvinbeerjones I'm sorry you're having issues with your BT mobile signal. If you enter your postcode on the EE coverage checker and click check status it will provide you with the latest update. 

Thanks

Neil

0 Ratings
Reply
1,056 Views
Message 7 of 13

Re: Mobile coverage

Go to solution

Thanks Neil,

The EE checker says I have a super service which is annoying. I only occasionally get one or two bars. I am also deaf and so a poor sound that breaks up every couple of seconds is not good. Last week I was told there were works in progress but they should have been completed days ago.

I don't have a landline phone and so I am really isolated without a working mobile phone.

 

0 Ratings
Reply
1,050 Views
Message 8 of 13

Re: Mobile coverage

Go to solution

Do you have coverage away from home? Need to verify it's not your handset.

Again, look at WiFi calling, especially as you have poor signal usually.

0 Ratings
Reply
1,045 Views
Message 9 of 13

Re: Mobile coverage

Go to solution

Yes, I have reasonable coverage away from home.

My samsung Galaxy S7 Edge is set up to do data through the mobile network. I don't know how to set it up to do the reverse.

Such a pity BY no longer do chat help, it was super for deaf people!

 

0 Ratings
Reply
1,042 Views
Message 10 of 13

Re: Mobile coverage

Go to solution

Try opening the phone icon, tap on the 3 vertical dots next to the search bar & tap settings. If the phone is compatible you should see WiFi calling there.

0 Ratings
Reply