Sometimes the link is removed if the chat team is closed or really busy.
Can you check again as the chat link is showing below the header "I've got charges on my BT Mobile bill but I haven't been abroad"
I thought I used MyBT when we were in Cyprus several months ago. You should be able to access it when connected to wifi.
Carlusha, I have been abroad for three weeks and check my usage regularly. It was fine until 28th February, but since then nothing is showing
Ah, apologies. I misunderstood. Are you using my BT as it was perfect if I recall. Our stay did straddle two months and we went for a month.
Mine was perfect for two weeks and has been for many years. I was wandering if perhaps the extra day upset the system?