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Beginner
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Message 1 of 19

Mobile data usage

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Hi, I am abroad at the moment and monitoring my mobile data usage. Since February 28th. there has been no data registered, yet have used the phone daily. Any ideas?

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Moderator
Moderator
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Message 2 of 19

Re: Mobile data usage

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@MikeRowson if you use the chat option on this link the mobile team will be able to get this looked into.

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Beginner
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Message 3 of 19

Re: Mobile data usage

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There is no chat line in this link 

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Message 4 of 19

Re: Mobile data usage

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@MikeRowson,

Sometimes the link is removed if the chat team is closed or really busy.

Can you check again as the chat link is showing below the header "I've got charges on my BT Mobile bill but I haven't been abroad"

Thanks

Matt

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Expert
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Message 5 of 19

Re: Mobile data usage

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I thought I used MyBT when we were in Cyprus several months ago. You should be able to access it when connected to wifi.

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Beginner
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Message 6 of 19

Re: Mobile data usage

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Carlusha, I have been abroad for three weeks and check my usage regularly. It was fine until 28th February, but since then nothing is showing 

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Expert
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Message 7 of 19

Re: Mobile data usage

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Ah, apologies. I misunderstood. Are you using my BT as it was perfect if I recall. Our stay did straddle two months and we went for a month. 

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Beginner
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Message 8 of 19

Re: Mobile data usage

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Mine was perfect for two weeks and has been for many years. I was wandering if perhaps the extra day upset the system?

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Beginner
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Message 9 of 19

Re: Mobile data usage

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Still unable to find a chat link 🤔
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Message 10 of 19

Re: Mobile data usage

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@MikeRowson,

Can you try and uninstall and reinstall the BT Mobile App?

I just checked the webpage and the live chat link is showing for me at the moment :S

 

 

 

 

 

 

 

 

 

 

 

Thanks

Matt

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