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GuyBrindle
Beginner
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Mobile handset upgrade issues

I went for  an early hand set upgrade with 30 days left to go on my previous 1 gb plan  which had halo  applied to the package, as the household has fibre to house and on halo2 package.

new handset arrived yesterday and I now see the new plan has kicked in, but it is not showing either the halo entitlement or the £5  broadband discount.

OLD PLAN

BT MOBILE 1GB PHONE PLAN
Data156.08 MB / 2.00 GB
Calls69 / Unlimited mins
Text6 / Unlimited
 
now showing this
New PLAN

Your usage will normally update within 24 hours

BT MOBILE 3GB PHONE PLAN
Your allowance resets on: 25 Jun 2021
Data15.81 MB / 3.00 GB
Calls0 / Unlimited mins
Text1 / Unlimited
 
 
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