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Mrsmartin2016
Contributor
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Message 1 of 5

Mobile handset

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I have a Samsung s20 on contract since Dec. 

I contacted Bt a couple months ago regarding the sound on the device. It’s terrible and sometimes there’s no sound unless you have headphones connected. Recently it’s constantly closing apps for no reason. System is upto date. 

I believe it’s a faulty handset. Do I keep pressing bt for a replacement. As it’s only 6months old. 

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4 REPLIES 4
NigelB72
Guru
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Message 2 of 5

Re: Mobile handset

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Yes. Report it as faulty to BT and they should replace it under warranty.

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Mrsmartin2016
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Message 3 of 5

Re: Mobile handset

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Ok thank you. Should do I just call the Bt mobile team 

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NigelB72
Guru
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Message 4 of 5

Re: Mobile handset

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Yep and they'll sort you out. If it's 6 months old  they might want to repair it. You should also be able to go into an EE/BT shop if there's one near to you 

Mrsmartin2016
Contributor
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Message 5 of 5

Re: Mobile handset

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Awesome thank you. I’ll look into anything nearby too