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squirrel1
Beginner
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Message 1 of 3

Mobile number changing without it being requested - and phone ceasing to function as a phone

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A few days ago I got a text from BTMobile saying my number would be moving to BT and would replace the number I got when I signed up, which was strange because I signed up a few months ago, and had already had a similar text back then and my number had already changed, as requested.

A day or two later my phone ceased to be connected to BT - it reads 'Searching' in the top left corner where it used to say 'BT', and I can no longer do phone calls or texts or use mobile data on it.

Does anyone know how this could be fixed?

59365994_426289014616061_4638527210385309696_n (1).jpg

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squirrel1
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Re: Mobile number changing without it being requested - and phone ceasing to function as a phone

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It turns out my phone just need updating, and the BT text was unrelated 🙂
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DavidM
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Re: Mobile number changing without it being requested - and phone ceasing to function as a phone

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Welcome to the community @squirrel1  and thanks for posting.

 

Thanks for updating your thread to let us now you got this sorted. Appreciate you taking time to do that. If you have any other problems post back and we'll be happy to help.

 

All the best

 

David

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