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clkxp23
Beginner
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Message 1 of 10

Mobile poor signal

Has there been an issue with mobile signal strength, as mine and family members signal has dropped to just one bar

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9 REPLIES 9
rbz5416
Recognised Expert
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Message 2 of 10

Re: Mobile poor signal

Use the EE checker & click on Check Status to see if there are known local issues.

https://coverage.ee.co.uk/coverage/ee

Also check if your phones support WiFi Calling.

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Message 3 of 10

Re: Mobile poor signal

The link just keeps you going round and round in circles with error messages:- "you haven't entered this, that or other".

I'm with BT Mobile. Coverage is well, er, OK,  locally on the mobile. O2 is better (very good) ....it's still pot luck with mobile signals!

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Carlusha
Recognised Expert
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Message 4 of 10

Re: Mobile poor signal


@Ribblelancswrote:

The link just keeps you going round and round in circles with error messages:- "you haven't entered this, that or other".

I'm with BT Mobile. Coverage is well, er, OK,  locally on the mobile. O2 is better (very good) ....it's still pot luck with mobile signals!


We are with BT too. No problem with the link provided. Try another browser?

Screenshot 2022-02-22 115149.png

 

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rbz5416
Recognised Expert
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Message 5 of 10

Re: Mobile poor signal

Just checked the link also & working fine. You need to enter a device as well as postcode.

1.jpg

Ironically I apparently have an issue, but I'd never have noticed as I get next to no service anyway at home.

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796 Views
Message 6 of 10

Re: Mobile poor signal

Yes, agreed,  the link works very well, after some patience...I'm using Windows 11 Edge, which is a good browser.
Signal is predicted as excellent, indoors and outdoors, (shows 4 bars) but only 2 bars shown on iPhone 8 plus. 

House faces West/East. Signal good at 3 bars at back, and 2 bars at front, (but open the front door and 3 bars).
Must be the energy saving UV filtering coating on the windows!😄. This reminds me of Railways, some years ago, where some compartments had filtering in the glass to stop mobile users from disturbing others.

And as for the EE backup device if/when Broadband signal drops....it sits at 2 bars, mostly, at 103db, which is declared as "good".

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rbz5416
Recognised Expert
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Message 7 of 10

Re: Mobile poor signal

@Ribblelancs 

IIRC, all iPhones are supported by BT's WiFi Calling, so that's likely a better option than the femtocell device.

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763 Views
Message 8 of 10

Re: Mobile poor signal

Sorry, I was referring to Hybrid Connect.

If the broadband fails then Hybrid Connect takes over....if the mobile signal is there, with sufficient strength....not always the case.

plummerbe
Beginner
569 Views
Message 9 of 10

Re: Mobile poor signal

I get very poor signal. I did not have a problem with my previous provider O2. I have been told it would cost me £125 to exit my BT contact, so I'm stuck with them for over a year. The poor signal may be because I live and work in south Lincolnshire, which is probably not their priority area.

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clkxp23
Beginner
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Message 10 of 10

Re: Mobile poor signal

I understand your frustration, I am in London and the signal strength is absolutely poor. I get one bar 2 on a good day. Service is rubbish, I will definitely be moving when my contract ends.
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