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Aspiring Expert
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Message 1 of 6

Mobile signal

My bt mobile signal at home is poor, I am waiting to upgrade to fttp broadband soon, i

have got a bt contract with bt broadband and mobile at the moment,

so will fttp be a new contract if yes can I cancel my mobile with bt.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Mobile signal

@helzapoppin 

Your BT Mobile is a separate contract, so you could not cancel the mobile if you are still in contract with your mobile, without incurring cancellation charges.

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Mobile signal

Your FTTP will still be a bt broadband contract just a new fixed term. It will not change your mobile contract which you need to honour



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Aspiring Expert
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Message 4 of 6

Re: Mobile signal

So will bt supply a assist box for my mobile. When I had trouble with my landline 

last year I had to drive 2 miles To where the mobile mast is located so i

could use my mobile. 

 

 

 

 

 

 

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Expert
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Message 5 of 6

Re: Mobile signal


@helzapoppinwrote:

My bt mobile signal at home is poor, I


Surely that is nothing to do with your FTTC or planned FTTP broadband connections? You are referring to your MOBILE SIGNAL strength and not  your mobile phone's ability to connect to your wifi at home?

The latter should be fine but for a mobile signal it depends upon where the nearest mast is located and, to some extent, the actual mobile phone itself and whether set to 3g and 4g if available.

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Aspiring Expert
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Message 6 of 6

Re: Mobile signal

I know my mobile signal got nothing 

To do wtih my broadband, i was just 

Saying what had to do to get a moblie

Signal so i could talk to a bt customer service agent to get my landline

Fixed !. 

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