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Jwand
Newbie
337 Views
Message 1 of 12

Mobile won’t text

Have not been able to text all day. Is it just me.

Get error message
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11 REPLIES
Distinguished Sage
Distinguished Sage
330 Views
Message 2 of 12

Re: Mobile won’t text

BT Mobile

Wed 05/12/2018 at 14:47 Ongoing  Issue impacting some BT Mobile services
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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Distinguished Guru
307 Views
Message 3 of 12

Re: Mobile won’t text

BT is having major IT issues, no texting, chat, and parts of BT.com is down
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Itsmeagain
Aspiring Contributor
288 Views
Message 4 of 12

Re: Mobile won’t text

I have the same problem. Really annoying. Can anyone tell me why or offer a fix?
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Distinguished Guru
274 Views
Message 5 of 12

Re: Mobile won’t text

Nothing you can do as a user, the problem lies within BT somewhere.
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Hamishj
Beginner
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Message 6 of 12

Re: Mobile won’t text

We have a family plan and all four of us have had problems sending texts over the past few days...

This has happened to me on several occasions since joining BT last year.

This is clearly an ongoing problem and BT needs to get its act together and sort it out before people vote with their feet. 

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Richard41
Beginner
188 Views
Message 7 of 12

Re: Mobile won’t text

I've aslo had this for a few days, nothing but poor signal and issues since I switched last week, about to phone and cancel and try another network.

Prices and packages might be good, service is shocking.

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Distinguished Guru
Distinguished Guru
178 Views
Message 8 of 12

Re: Mobile won’t text

Changing provider won't help. It's not just BT, their carrier EE or even the UK with the problem. I'm with Tesco and their carrier O2 is the same and they'reblaming it on a worldwide Ericsson software issue.

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Hamishj
Beginner
176 Views
Message 9 of 12

Re: Mobile won’t text

At least I now know that it's not a problem with my phone, 

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Distinguished Guru
168 Views
Message 10 of 12

Re: Mobile won’t text


@Hamishjwrote:

At least I now know that it's not a problem with my phone, 


The o2 issue started today at around 5:30am, and apparently affects their whole network (including people like Tesco who piggyback). o2 blames a 3rd software issue for the data issue, rather than text or voice services.

However there are reports from people (#o2down) that it affects more than their data access.

The BT (using EE) issue is a different problem, and the tweet thread here seems to give the details (though a bit misleading with the initial tweet - and to me almost having a dig at the o2 problem)  :-

https://twitter.com/bt_uk/status/1070693719777648640

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