I am sorry to say that currently £5 is the minimum cap, which for most users is fine. But I appreciate this is not what some users would like. BT I believe do inform users when they reach 80% of their data. It maybe something BT may change in the futur...
@clever_trevor it would be a shame to see you leave after you said that the double data you get from being an”plus” customer seems to work for you.
Thanks - I still believe that a zero extra spend should be an option - its not unreasonable to agree a monthly contract & ask for it capped - after all is we are alerted at 80% we have the option then to change it.
Its really not acceptable to have to agree to extra
I'm not with BT Mobile and neither condone nor condemn the lack of a zero cap, but I've followed this debate and a provocative question arises. If a user is not mature enough to manage a usage limit can they be trusted with a smartphone?
If a user is not mature enough to manage a usage limit can they be trusted with a smartphone?
That is an interesting question but if a user was not mature enough to manage a usage limit should they be on the internet at all? What about school internet, what about home internet access? This is about a surcharge for data that is extremely expensive (£100 per gigabyte) and which can rake up huge charges in a short period of time. I know mature pensioners who cannot manage usage limits and get their grandchildren to sort out their smartphones
Like it or not, who ever is the account owner is the responcible person who is held to contract. It is upto those people to manage their accounts, if they choose to allow it to be used by children or an older person that is their choice but the contract is in your name and upto you manage the account accordingly and ensure that it if you do not want the account to use a buffer/ spending cap to monitor it.
As I have said previously unless BT change the cap, the options are to cancel the additonal sim and move to an account that is managed by a PAYG system such as giff gaff.
Whilst I understand the comments constantly posting the same thing on websites that are not monitored by BT only the community team wont change anything other than raise the issue to other users on the forums, contact the online chat team and raise a complaint. That way at least it gets fed back to the product teams ..
Getting pretty sick of the responses here. All we're asking for is for BT to reduce the cap from £5 to £0.
Its easily done.
They do it to make money bacuse THEY know kids go over the limit.
I think a fiver is a small price to pay to teach kids some sense of personal responsibilty.