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Bayarrd
Aspiring Contributor
231 Views
Message 21 of 28

Re: Moto E6 Wifi calling

Sadly, the only option is to turn wifi calling off. there is a script which says "When W-Fi calling is on, your phone can route calls via Wi-Fi networks or your carrier's network, depending on your preference and which signal is stronger." However, I am not consulted as to my preference.

Having done a little research, it appears that it is sometimes possible to toggle between Wifi and mobile preferred settings, but I've not found anyone who says you can do it on this particualr 'phone.  Is it likely to be something model-specific?

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Les-Gibson
Aspiring Expert
224 Views
Message 22 of 28

Re: Moto E6 Wifi calling

Possibly but I'm inclined to think not, it's one thing to have the required hardware built in to the phone but that hardware is useless without the software to drive it.

Did you check for any missed software updates as I suggested back in message 6? 

 

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Bayarrd
Aspiring Contributor
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Message 23 of 28

Re: Moto E6 Wifi calling

I did and was told I was up to date.

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Les-Gibson
Aspiring Expert
194 Views
Message 24 of 28

Re: Moto E6 Wifi calling

Thats me all out of ideas then. Sorry

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Bayarrd
Aspiring Contributor
185 Views
Message 25 of 28

Re: Moto E6 Wifi calling

I think I'm just going to have to sell my handset and buy one from BT, sigh.

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Bayarrd
Aspiring Contributor
169 Views
Message 26 of 28

Re: Moto E6 Wifi calling

I have now done that and hope that, when it arrives, it will work with WiFi calling. Thanks for your help, anyway.  I may be in touch again.....

Les-Gibson
Aspiring Expert
165 Views
Message 27 of 28

Re: Moto E6 Wifi calling

No Problem, at least you'll have some come back on BT if the new one doesn't work.

 

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Bayarrd
Aspiring Contributor
140 Views
Message 28 of 28

Re: Moto E6 Wifi calling

Just to let you know it worked "outta da box" with the new handset.