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djdigitald
Beginner
259 Views
Message 1 of 9

Move Mobile number from one BT account to another BT Account

I need to move a mobile number from one account to another. Both are BT accounts, can this be done?

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8 REPLIES 8
-Richie-
Expert
258 Views
Message 2 of 9

Re: Move Mobile number from one BT account to another BT Account

Have a look at How do I invite someone or accept an invite to join Family SIM?

You can do it online yourself.

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djdigitald
Beginner
246 Views
Message 3 of 9

Re: Move Mobile number from one BT account to another BT Account

I have looked at my account and I cannot see that option.
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djdigitald
Beginner
199 Views
Message 4 of 9

Re: Move Mobile number from one BT account to another BT Account

Can anyone help as i seem to be getting nowhere fast Smiley Frustrated

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Distinguished Sage
Distinguished Sage
190 Views
Message 5 of 9

Re: Move Mobile number from one BT account to another BT Account

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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djdigitald
Beginner
183 Views
Message 6 of 9

Re: Move Mobile number from one BT account to another BT Account

Thanks Keith.

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Moderator
Moderator
169 Views
Message 7 of 9

Re: Move Mobile number from one BT account to another BT Account

Hi @djdigitald

Thanks for posting back and I am sorry you're not getting anywhere.

I have sent you a private message with instructions on how to send us over your details and we'll look into this for you.  Please include a brief description explaining exactly what the issue is and what you're trying to do.

Thanks,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
157 Views
Message 8 of 9

Re: Move Mobile number from one BT account to another BT Account

Hi @djdigitald thanks for sending in your details.

The account merge shouldn't be a problem, I just need to go through some security questions before we can proceed. Please get back to me when you can with a suitable time and contact number for me to call.

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
107 Views
Message 9 of 9

Re: Move Mobile number from one BT account to another BT Account

Hi @djdigitald I'm sorry I haven't been able to get hold of you over the last few days. I have sent you an email, please get back to me when you can.

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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