cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
djdigitald
Beginner
1,554 Views
Message 1 of 10

Move Mobile number from one BT account to another BT Account

I need to move a mobile number from one account to another. Both are BT accounts, can this be done?

0 Ratings
Reply
9 REPLIES 9
-Richie-
Guru
1,553 Views
Message 2 of 10

Re: Move Mobile number from one BT account to another BT Account

Have a look at How do I invite someone or accept an invite to join Family SIM?

You can do it online yourself.

0 Ratings
Reply
djdigitald
Beginner
1,541 Views
Message 3 of 10

Re: Move Mobile number from one BT account to another BT Account

I have looked at my account and I cannot see that option.
0 Ratings
Reply
djdigitald
Beginner
1,494 Views
Message 4 of 10

Re: Move Mobile number from one BT account to another BT Account

Can anyone help as i seem to be getting nowhere fast Smiley Frustrated

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,485 Views
Message 5 of 10

Re: Move Mobile number from one BT account to another BT Account

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
djdigitald
Beginner
1,478 Views
Message 6 of 10

Re: Move Mobile number from one BT account to another BT Account

Thanks Keith.

0 Ratings
Reply
RobbieMac
Moderator
Moderator
1,464 Views
Message 7 of 10

Re: Move Mobile number from one BT account to another BT Account

Hi @djdigitald

Thanks for posting back and I am sorry you're not getting anywhere.

I have sent you a private message with instructions on how to send us over your details and we'll look into this for you.  Please include a brief description explaining exactly what the issue is and what you're trying to do.

Thanks,

Robbie

0 Ratings
Reply
StephanieG
Community Manager - Retired
1,452 Views
Message 8 of 10

Re: Move Mobile number from one BT account to another BT Account

Hi @djdigitald thanks for sending in your details.

The account merge shouldn't be a problem, I just need to go through some security questions before we can proceed. Please get back to me when you can with a suitable time and contact number for me to call.

Thanks

0 Ratings
Reply
StephanieG
Community Manager - Retired
1,402 Views
Message 9 of 10

Re: Move Mobile number from one BT account to another BT Account

Hi @djdigitald I'm sorry I haven't been able to get hold of you over the last few days. I have sent you an email, please get back to me when you can.

Thanks

0 Ratings
Reply
LeanneH
Beginner
901 Views
Message 10 of 10

Re: Move Mobile number from one BT account to another BT Account

Hi I am also interested in moving my partners mobile (bt) to my account but can’t seem to find how to do it. Can you help please?

0 Ratings
Reply