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Davidr1
Beginner
541 Views
Message 2 of 9

Movistar in Spain

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I could only make and receive calls when in Spain last week with Movistar. No data access at any speed. Other carrier options did not work at all ,
Anyone else experienced this ?
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8 REPLIES
Davidr1
Beginner
514 Views
Message 1 of 9

Movistar in Spain

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I could only make and receive calls when in Spain last week with Movistar. No data access at any speed. Other carrier options did not work at all ,
Anyone else experienced this ?
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benwiddowson
Aspiring Expert
521 Views
Message 3 of 9

Re: Movistar in Spain

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Did you have data roaming enabled in your device and your BT account?
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Davidr1
Beginner
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Message 4 of 9

Re: Movistar in Spain

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In device yes. In bt account ? No idea
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Colin_London
Recognised Expert
477 Views
Message 5 of 9

Re: Movistar in Spain

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Go to Manage My Account under Mobile on My BT website to turn it on.
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Davidr1
Beginner
462 Views
Message 6 of 9

Re: Movistar in Spain

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Yes it was already turned on
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Dean007
Recognised Expert
444 Views
Message 7 of 9

Re: Movistar in Spain

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@Davidr1

With Roam Like Home you should have been able to use your allowance to make calls and use the data included in your plan providing its one of the locations included in the RLH destinations list.

The fact you were able to make a call or text without being charged I’m assumed means that it came out of your allowance. Providing you had data in your allowance left and the settings in your account set to roam and your network on the handset set to auto you should have been able to use data. 

Have a look at the Roam Like Home page here

Roam Like Home

And then have a chat with the online mobile chat team

BT Mobile Chat

 

 

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sleepymonster
Aspiring Contributor
371 Views
Message 8 of 9

Re: Movistar in Spain

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Hi, when i bought my phone and put the BT Mobile sim in it the phone worked straight away with calls, text and data working all fine in the UK, then when i was on holiday in Greece last year I received the normal text message on arrival and calls and texting were all working ok. I could not get any data on 3G or 4G networks, after a couple of days i realised what the problem was when the sim was first put in the phone in the UK the Access Point Names (APN) settings defaulted to EE's settings which is fine in the UK but not when roaming, the settings  need changing to BT's APN's as shown here.. https://www.apnsettings.org/uk/bt-mobile-android/ 

It looks like this may have been your problem in Spain.

Davidr1
Beginner
361 Views
Message 9 of 9

Re: Movistar in Spain

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Spot on thanks !!!
You obviously know more than anyone in BT,
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