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duncansby
Aspiring Expert
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Message 1 of 6

My BT Mobile

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Back in August I recontracted my sim only deal to get 4G data, 500 mins and unlimited text for £10 - no complaints as it is a good deal and is working fine.  The only problem is on my BT - manage my BT mobile - it has been stuck for 8 weeks - I tried online chat but lost the will to live trying to explain the problem - any ideas on how to get it sorted

 

Screen Shot 2016-10-04 at 10.28.08.png

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: My BT Mobile

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The BT ID team should be able to help you with this. You can reach them at the below link:

 

BT ID Chat

 

 

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Steve-Silver
Aspiring Contributor
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Message 3 of 6

Re: My BT Mobile

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@duncansby wrote:

Back in August I recontracted my sim only deal to get 4G data, 500 mins and unlimited text for £10 - no complaints as it is a good deal and is working fine.  The only problem is on my BT - manage my BT mobile - it has been stuck for 8 weeks - I tried online chat but lost the will to live trying to explain the problem - any ideas on how to get it sorted

 

 


Hi duncansby,

 

Did the link work for you? I have the same issue when I check my 4GB data SIM online too.

 

Thanks, Steve

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Seamaster
Aspiring Expert
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Message 4 of 6

Re: My BT Mobile

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Yep, same issue here too.
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duncansby
Aspiring Expert
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Message 5 of 6

Re: My BT Mobile

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I'm afraid that it is still not fixed.  Followed the link, got put through to online chat with mobile team.  They said they would look into it.  Got a phonecall from BT on tuesday asking if it was working, I said no.  They said they would look into it.  To be honest I don't think they can fix it. It's not a huge problem it's just there is no record of when my contract ends, and I can't change my plan if needed

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Seamaster
Aspiring Expert
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Message 6 of 6

Re: My BT Mobile

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Nope, still not fixed for me either. Both the SIMs on my account affected (one 15GB plan, one 4GB plan). 

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