The MyBT app does not allow me to see, let alone manage, the advanced settings such as spend cap.
In the app I choose Mobile/<my phone number>/plan details/manage you plan/settings but the 'Manage' button takes me to a BT Progress your order screen for new products.
My guess is that a previous 'order' has somehow got stuck in the system? Some background.....
...In late September, I moved one of my mobile numbers from a 6G to 15G plan. It didn't happen on time, so being left without data I called BT and an agent temporarily added a monthly recurring data plan but to the wrong number. They said they'd remove it, and it has gone, but unravelling this and getting back to where I ought to be has been a right old mess. This included being charged for BT's error!, then not being refunded enough and then the item appeared on a future bill when it should all have been free of charge.
I can see these advanced settings on desktop but for convenience I need them in the app when I'm travelling.
I tried reinstalling the app. No change.
I call Tech help - 10 minutes of very poor troubleshooting by the agent - 37 minutes of hold music - followed by many of the same questions by the same agent - more hold music. Gave up after 75 minutes total.
Anyone know how to fix this? (painlessly)
