I have received a new sim card with a different number to my old one. (after upgrading)I went through the BT chat with someone and she said it was now sorted. I have checked on my mobile app and it appears I have 2 sims on my account can you please check if this is correct. I have tried to get back through BT Chat but to no avail. So I am now trying to get help from here.
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BT mobile is fine when its working, but the simplest problem they turn into a long drawn out disaster that gets worse the longer it goes on, as I am discovering for the last 2 weeks
You would think that an organizasion like BT could at least ensure I could activate the sim they have supplied for a brand new phone, they have told me to activate, but when I try, the site says you have no sims to activate, and to rub it in they have sent two emails this afternoon reminding me I have not activated my recent sim. Numerous phone calls are met with yes there is an error that we are working on it.
Well surprise. surprise, we have now got a working Mobile, after over 2 weeks agro, having said that it worked for a day 10 days ago so I wait in hope it continues.