cancel
Showing results for 
Search instead for 
Did you mean: 
pokchop
Aspiring Contributor
995 Views
Message 1 of 8

New BT Mobile Sim

Go to solution

I have received a new sim card with a different number to my old one. (after upgrading)I went through the BT chat with someone  and she said it was now sorted. I have checked on my mobile app and it appears I have 2 sims on my account can you please check if this is correct. I have tried to get back through BT Chat but to no avail. So I am now trying to get help from here.

0 Ratings
Reply
7 REPLIES 7
Moderator
Moderator
973 Views
Message 2 of 8

Re: New BT Mobile Sim

Go to solution

Hi @pokchop,

 

We can check this for you. To reach us, click on my user name and then on contact the mods. It may take us a few working days to get back to you but we will do our best to help you.

 

Thanks

 

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
pokchop
Aspiring Contributor
968 Views
Message 3 of 8

Re: New BT Mobile Sim

Go to solution
Thanks Daniel,I did eventually get through to BT Chat and hopefully it has now been sorted.
0 Ratings
Reply
annerayment
Newbie
827 Views
Message 4 of 8

Re: New BT Mobile Sim

Go to solution

Same problem for me - why does BT make something so simple, so complicated. 

0 Ratings
Reply
pokchop
Aspiring Contributor
823 Views
Message 5 of 8

Re: New BT Mobile Sim

Go to solution
I cancelled in the end, couldn't be bothered anymore.
0 Ratings
Reply
vernon80
Aspiring Contributor
728 Views
Message 6 of 8

Re: New BT Mobile Sim

Go to solution

BT mobile is fine when its working, but the simplest problem they turn into a long drawn out disaster that gets worse the longer it goes on, as I am discovering for the last 2 weeks

0 Ratings
Reply
vernon80
Aspiring Contributor
696 Views
Message 7 of 8

Re: New BT Mobile Sim

Go to solution

You would think that an organizasion like BT could at least ensure I could activate the sim they have supplied for a brand new phone, they have told me to activate, but when I try,  the site says you have no sims to activate, and to rub it in they have  sent two emails this afternoon reminding me I have not activated my recent sim. Numerous phone calls are met with yes there is an error that we are working on it.

0 Ratings
Reply
vernon80
Aspiring Contributor
665 Views
Message 8 of 8

Re: New BT Mobile Sim

Go to solution

Well surprise. surprise, we have now got a working Mobile, after over 2 weeks agro, having said that it worked for a day 10 days ago so I wait in hope it continues.

0 Ratings
Reply