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lindap9
Newbie
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Message 1 of 2

New BT sim

I've just received my new sim from BT.  I was already with BT but didn't realise by signing up to a cheaper deal I would have to set up a new sim. The new sim has my original BT number and says I need a PAC number from my previous supplier. However, about six months ago I left vodaphone to move over to BT. I needed a PAC number then, but surely not if I'm already with BT (as I am now). None of the information available has this scenario. Please help?

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: New BT sim

Welcome to this user forum.

You should not need to do anything, as you have already ported your number over, and if the number on your BT SIM, is the same one as before, then it may simply be a system error.

You can always contact the Mobile Chat Helpdesk

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