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Beginner
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New SIMs not recognised on account

In process of switching broadband, landline and mobiles from Plusnet to BT.  Delays with broadband/landline have arisen from difficulty of running fibre to house from post on road.  However, have received 2 new SIMs and BT advised going ahead with mobile transfer to avoid paying both providers.  Trying to follow the instructions received with SIMs but eventually get the message "Sorry you have no SIMs to activate at the moment".  Can't find a telephone number for BT mobile help at present.  Can anybody advise please?

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Moderator
Moderator
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Re: New SIMs not recognised on account

Hi @Kagey sorry that you are getting a message that you have no SIMs to activate. You can call 0800 800 150 and choose the options for the Mobile team and they'll be able to help you.

cheers

John

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Beginner
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Message 3 of 3

Re: New SIMs not recognised on account

Thanks - I will

 

 

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