cancel
Showing results for 
Search instead for 
Did you mean: 
central54
Aspiring Contributor
436 Views
Message 1 of 8

No Mobile Phone Service

Go to solution

I'm in London &  haven't had a mobile phone service since yesterday. Is anyone else having this problem or know whats happening?

0 Ratings
Reply
7 REPLIES 7
Highlighted
Dean007
Recognised Expert
415 Views
Message 2 of 8

Re: No Mobile Phone Service

Go to solution

Hi @central54

Can you check the EE/BT service Status for your area using the link below? If it shows no reports of network issues, please contact the Mobile Chat Team

BT/EE Network Service Status

BT Online Chat

If all else fails, pop back and we can try and get someone to check for you..

 

0 Ratings
Reply
central54
Aspiring Contributor
408 Views
Message 3 of 8

Re: No Mobile Phone Service

Go to solution
Thanks. I spoke to someone from Customer care earlier who tried to help, but still no joy. I'm going to put my sim in another phone to check if the problem is with the handset (once I get a sim card adaptor). If still no joy, I'll be in touch.
0 Ratings
Reply
Dean007
Recognised Expert
362 Views
Message 4 of 8

Re: No Mobile Phone Service

Go to solution

hi @central54

Did you manage to get your phone service back and working ok?

 

0 Ratings
Reply
central54
Aspiring Contributor
357 Views
Message 5 of 8

Re: No Mobile Phone Service

Go to solution
Hi, still no service. I tried using my nano sim (with adaptor) in an old phone, but the sim didn't cover all the contacts, so sim not recognised. I ordered a replacement sim which hopefully will be 'combi ' & will put in my old phone first before my usual phone as a process of elimination.
I appreciate you following up on this issue & I'll let you know what happens.
0 Ratings
Reply
Dean007
Recognised Expert
347 Views
Message 6 of 8

Re: No Mobile Phone Service

Go to solution

Hi @central54

We are like that well known supermarket, and "always happy to help" 

The new sim shouldnt take too long to get to you, if you still have no luck getting a data connection pop back and we can ask a moderator to help. 

central54
Aspiring Contributor
301 Views
Message 7 of 8

Re: No Mobile Phone Service

Go to solution
Hi, After putting replacement sim card in phone, service working again. The original sim must have just given up the ghost!
0 Ratings
Reply
Dean007
Recognised Expert
298 Views
Message 8 of 8

Re: No Mobile Phone Service

Go to solution

@central54

good to hear the replacement sim didn’t take too long and your up and running. 😀