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Message 1 of 16

No Network outside country

Hi Today I landed in Poland, and I don't have network connection at all, also my wife doesn't have network. Any reason why it happened?

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Message 2 of 16

Re: No Network outside country

You need to log into MyBT and activate Roaming and put an additional spend limit on the account..

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Message 3 of 16

Re: No Network outside country

@NigelB72Thank you, I was mislead by information that I don't have to do anything, and can use mobile straight forward. Anyway, on both numbers I get error message when I tried switch roaming on, and information that I should contact with bt mobile.

 

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Message 4 of 16

Re: No Network outside country

did you set a spend limit on international calls above zero before you tried to turn on roaming



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Message 5 of 16

Re: No Network outside country

@imjolly 

Thank you, I have managed turn it on and account is updating now, hopefully it will work.

Thank you for your help.

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Message 6 of 16

Re: No Network outside country

Unfortunately, after 3 hours I still  have no network, and what worse now I can't log in into MyBt. I just get message that my bt id has not yet been activated.... after 4 months of using...

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Message 7 of 16

Your Bt has not yet been activated.

Hi

Apart of my problem with no network outside country, even though I have activated it, now I can't log into mybt, I get message that my bt id has not yet been activated.

I'm sorry for another post, but last one was marked as solved, so I'm afraid that people will not look at.

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Message 8 of 16

Re: Your Bt has not yet been activated.

Unfortunately I'm still without network and still can't log in into my account. That is disappointing...

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Message 9 of 16

Re: Your Bt has not yet been activated.

Unfortunately, after two days later still I can't log in into mybt and still without network. I made a complaint, but probably it will take a while.

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Message 10 of 16

Re: Your Bt has not yet been activated.

As your last thread was not fully resolved, I have added it to this thread.

If you are still abroad, then that may be the reason why you cannot access MyBT.

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