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stereohaven
Aspiring Expert
226 Views
Message 1 of 4

No data coverage on one iPhone 6S while the other is fine

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We have 3 BT Mobile Sims and 3 iPhone 6s mobiles.

My Wife and daughter are currently out shopping (surprise!), and literally standing next to each other, but only my daughter has a data connection (and a decent 4G one at that), whilst my Wife has no data at all but can make a call.

She has restarted her phone 3 times but to no avail. 

Any ideas what else we can try to kickstart her 3G/4G?

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Dean007
Recognised Expert
220 Views
Message 2 of 4

Re: No data coverage on one iPhone 6S while the other is fine

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hi @stereohaven

You can try going into settings - Mobile data - Ensure mobile data is on - Mobile data Options - Enable 4G

You can also perform a soft reset

  1. Press and hold the Power/Sleep/Wake button and Home button together at the same time.
  2. Keep both buttons held down for 10 seconds.
  3. Do not release the Power/Sleep/Wake button and Home button until the home screen flashes and the Apple logo appears.

If none of the above work, have a chat with BT Mobile Online Chat

I know one of the phones has reception, but it may not be connected to the same cell site, check the local area on BT/EE Network Checker BT/EE Service Status

 

 

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stereohaven
Aspiring Expert
195 Views
Message 3 of 4

Re: No data coverage on one iPhone 6S while the other is fine

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Thanks for that, the soft reset seems to have done the trick. 

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Dean007
Recognised Expert
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Message 4 of 4

Re: No data coverage on one iPhone 6S while the other is fine

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@stereohaven

Glad it worked! If you have any problems again pop back!!