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Aspiring Contributor
Message 1 of 1

No mobile signal for 3 weeks

I've had no mobile signal for approximately 3 weeks now due to a fire at my local mast. In order to overcome this, I have just ordered a Signal Assist from BT shop.

My plan was that I have 14 days to return it for a refund, so I was planning to return it once the mast is repaired for a refund, provided this is done within 14 days. However, I was wondering if anyone has had a similar situation and managed to get a refund on these devices under these circumstances or get one issued for free when they have had no signal for an unacceptable period like this?


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