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cjm123
Newbie
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Message 1 of 3

No more 4G, only ever H/H+

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When I first transfered to BT Mobile last summer I would always be connected to 4G without fail. But for the last 6 odd months the fastest I can get anywhere in the country is H/H+ speeds, never once has it connected to 4G even though I live and work in 4G areas every day.When I do speed tests I get between 6mb-8mb speeds.

 

Is there any reason behind this or way to solve it? Things have felt a little slower because of it.

My phone is a Samsung Galaxy S6.

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: No more 4G, only ever H/H+

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Welcome to the forum. Might be obvious, but check that Settings > Mobile data > Network mode is corrrectly set.

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cjm123
Newbie
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Message 3 of 3

Re: No more 4G, only ever H/H+

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Apparently I've been an idiot the last 6 months. Was on 3g/2g not lte/3g/2g. No idea why that changed 😞