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antneb
Beginner
488 Views
Message 1 of 2

No tracking number on delivery

i am due to receive a new handset today. however on the order page of my account it lists it as dispatched through DPD but does not give a tracking number, nor does it on my confirmation email. is this standard? or is it something i need to investigate?

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1 REPLY 1
-Richie-
Guru
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Message 2 of 2

Re: No tracking number on delivery

You should have an order reference starting VOL013- on your order confirmation.

Go to www.bt.com/trackmyorder and enter the full order reference and the post code of your address, that should then redirect you to the DPD website.
On the day of delivery, DPD will also sent you a text and email with a one hour delivery slot.

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