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Kidferet
Beginner
682 Views
Message 1 of 2

No vouchers

Hi i ordered two sim only deals on 12 month contracts in early November 2017 i have been using the simcards and activated them and went online and claimed my vouchers on the BT site after a few weeks of using the simcard- bt sent me a email to say the vouchers would take upto 45 days and i have still not received my amazon vouchers i am a existing bt customer with tv/broadband and landline please could someone look into this for me as its been well over 45 days -Thanks in advance
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Dean007
Recognised Expert
663 Views
Message 2 of 2

Re: No vouchers

I maybe wrong but I dont think you can apply for the vouchers until after the 30 day money back guarntee has expired then it can take upto 45 days.

You can send a follow up message to the voucher team 

BT Rewards Team

 

 

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