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Pricardos
Beginner
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Message 1 of 2

Not received Free JBL Headphones

Hi, I added a SIM Only package to my broadband account on the 19th  December 2019 with the promise of a free JBL Headphones gadget after the 30 day cooling off period.

It's now coming to the end of cooling period and I still haven't received any further emails on how to claim the headphones. Is there a way that this can be chased up? 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Not received Free JBL Headphones

@Pricardos 

Nothing will be progressed until after 30 days is up.

You don't need to claim for this free gift is should be sent automatically from the BT Shop around 33 days after your order is completed.

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