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jpshaywood
Contributor
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Message 1 of 3

Open Order on account incorrectly

In early April, I tried to merge my 2 mobile accounts on to a Family SIM, but in doing so inadvertantly oredered another SIM.

I spoke to BT Mobile who cancelled the extra sim, so , on the face of it all is fine.

However ther is still an outstanding order to "Stop Mobile Service that has been there now for 5 weeks.

Billing is fine, but if I go into account details there are 3 sims showing.

Have tried to phone, but due to current situation waiting times are horrendous.

Is there an email address I could use to raise the query?- the open order is preventing me making changes to my Package

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DanielS
Moderator
Moderator
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Message 2 of 3

Re: Open Order on account incorrectly

Hi @jpshaywood,

I am sorry to hear that the order is still open.

We will be able to close it off for you. You can reach us by replying to my invite through private message.

Thanks

DanielS

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jpshaywood
Contributor
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Message 3 of 3

Re: Open Order on account incorrectly

All sorted now thanks. Managed to speak to someone

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