cancel
Showing results for 
Search instead for 
Did you mean: 
Naz2424
Aspiring Contributor
502 Views
Message 1 of 11

Open order not close

Go to solution
Hi I order a phone got it few days ago but I want to order another one but can’t order until this order don’t get close, I spoke different customer service they go it can take a week, I need a phone for my daughter by Tuesday, it only take a day to get the order close, I’m not getting any help from no one. Can some one get in to this and close the order.
0 Ratings
Reply
10 REPLIES 10
Dean007
Recognised Expert
501 Views
Message 2 of 11

Re: Open order not close

Go to solution

Hi @Naz2424

Thanks for posting again, Sorry it has not closed yet. Normally the order closes within 24 hours, but in this instance it has not. I can ask a moderator to assist you, but they may need to refer it to the connections team and I doubt it would get done over the weekend.

Please watch this thread for the moderator to post, they are the only people who can access your account.They will post a link for you to contact them, but they are busy so it may take a while for them to respond

0 Ratings
Reply
Naz2424
Aspiring Contributor
483 Views
Message 3 of 11

Re: Open order not close

Go to solution
That’s ok I just want sone one to help and close this order, thanks for your help
0 Ratings
Reply
Moderator
Moderator
480 Views
Message 4 of 11

Re: Open order not close

Go to solution

Hi @Naz2424,

We should be able to get this closed for you but it may take us a couple of working days to pick it up. We will do all we can to help you.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Naz2424
Aspiring Contributor
465 Views
Message 5 of 11

Re: Open order not close

Go to solution
Hi were is my user name I need to click sorry I’m new to this
0 Ratings
Reply
Dean007
Recognised Expert
421 Views
Message 6 of 11

Re: Open order not close

Go to solution

Hi @Naz2424

did you manage to find the link to contact the moderation team? 

0 Ratings
Reply
Moderator
Moderator
417 Views
Message 7 of 11

Re: Open order not close

Go to solution

@Naz2424 I see you've found the link, we'll be in touch once you've reached the top of our queue.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
Naz2424
Aspiring Contributor
400 Views
Message 8 of 11

Re: Open order not close

Go to solution

Yes  i have thanks moderation team have reply back and said they will do what they can to get the order close it might take few days so let see and wait untill monday,  monday it will be 6 days for the opening order. Thanks for your help 

0 Ratings
Reply
Moderator
Moderator
355 Views
Message 9 of 11

Re: Open order not close

Go to solution

@Naz2424 We tried calling but were unable to reach you. The order should be closed for you now I'm really sorry about the delay getting this sorted.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
Naz2424
Aspiring Contributor
345 Views
Message 10 of 11

Re: Open order not close

Go to solution

Hi someone rang me from BT i was at work  they left a msg the order is close at last, thanks for your help 

0 Ratings
Reply