Thanks for posting. Normally issues with stuck orders are manually processed in the order the team gets them which is currently around 5 days.
We can ask a moderator to check the status of the order and ensure it’s with the right department but I’m not sure anyone can get orders processed faster.
I will ask a moderator to come have a chat. They are fairly busy so keep checking back.
I am sorry to hear about the problems with your activation order. We can't speed up the closure of mobile orders. The mobile team that you spoke with should be able to do it. If not, they raise what we call a bridge case. That team can take up to 5 working days to get back to them hopefully with a fix. I believe that's what they have done for you. Hopefully they can get it resolved sooner.