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Dean007
Recognised Expert
1,179 Views
Message 11 of 31

Re: Open order stopping SIM activation

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@Seamaster

I’ve asked a mod to come and help as they don’t watch every post.  

Seamaster
Aspiring Expert
1,177 Views
Message 12 of 31

Re: Open order stopping SIM activation

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Thanks, Dean. 

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DanielS
Moderator
Moderator
1,166 Views
Message 13 of 31

Re: Open order stopping SIM activation

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Hi @Seamaster,

We can certainly help you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Seamaster
Aspiring Expert
1,157 Views
Message 14 of 31

Re: Open order stopping SIM activation

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Thanks, Daniel. Done. Much appreciated. 

pete_S
Aspiring Contributor
1,130 Views
Message 15 of 31

Re: Open order stopping SIM activation

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Ah, interesting that you got the Sim activated in the mean time.  How did you go aboit that?  Mods, is this something I could get done whilst you sort out the order.  I've had the SIM a week now but can't activate it....

thanks for the help

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Dean007
Recognised Expert
1,125 Views
Message 16 of 31

Re: Open order stopping SIM activation

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@pete_S

It will depend on why the order got stuck, in most cases it gets sent to the connection team to push it through. But if they mods can do anything to get it done sooner they will Pete. 

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pete_S
Aspiring Contributor
1,083 Views
Message 17 of 31

Re: Open order stopping SIM activation

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How can I move this forwards - it's 2 weeks now and still the order is stuck open and the SIM can't be activated - getting frustrated ....

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Dean007
Recognised Expert
1,082 Views
Message 18 of 31

Re: Open order stopping SIM activation

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Hi @pete_S

The last I can see if that one of the moderators raised a fault. Lets ask a mod back to see whats happening... wait for them to post. 

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pete_S
Aspiring Contributor
1,069 Views
Message 19 of 31

Re: Open order stopping SIM activation

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Thanks Dean.  It looks like the order was closed a few mins ago and I can now try and activate the SIM.  Your last nudge seems to have worked.  

Thanks for your help

pete S

 

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Dean007
Recognised Expert
1,063 Views
Message 20 of 31

Re: Open order stopping SIM activation

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@pete_S

Well you should be all set now. I have my fingers and toes crossed Smiley Happy

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