cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JohnC2
Moderator
Moderator
1,175 Views
Message 21 of 31

Re: Open order stopping SIM activation

Go to solution

Hi @pete_S Thanks for the update and glad your order is now closed. I escalated the fault again yesterday before leaving the office and it was fixed before I got in this afternoon.

@Seamaster I've picked up your case also and now raised a fault to get your order closed. I'll keep an eye on this and escalate the fault if it is not progressing as it should.

Cheers
John

0 Ratings
Reply
pete_S
Aspiring Contributor
1,179 Views
Message 22 of 31

Re: Open order stopping SIM activation

Go to solution

Thanks Guys - all sorted now.  Thanks for the help.

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,148 Views
Message 23 of 31

Re: Open order stopping SIM activation

Go to solution

Hi @Seamaster I called earlier and left a brief message. The order could not be manually completed so had to be cancelled. The cancellation has been placed now and once completed I will be back in touch with you.

Cheers
John

0 Ratings
Reply
Seamaster
Aspiring Expert
1,141 Views
Message 24 of 31

Re: Open order stopping SIM activation

Go to solution

Hi John, sorry we missed each other. Got your message. Looks like an order has been cancelled and another one placed (per the tracking, but this is confusing!)? Thanks for your help to try to straighten this out.

0 Ratings
Reply
Kiri
Aspiring Contributor
1,132 Views
Message 25 of 31

Re: Open order stopping SIM activation

Go to solution

Hi Paddy

i have the same problem, posted earlier, anything you can do?  

Thanks in anticipation.

0 Ratings
Reply
Seamaster
Aspiring Expert
1,117 Views
Message 26 of 31

Re: Open order stopping SIM activation

Go to solution

Hi John, any update on this? Weirdly, my "main" mobile SIM seems to have disappeared as far as My BT is concerned, only my one new additional Family SIM is showing up on my account, and I still have a (new) open order? 

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,101 Views
Message 27 of 31

Re: Open order stopping SIM activation

Go to solution

Hi @Seamaster I called earlier sorry I keep missing you.

I just wanted to let you know that the orders back office team will need to fix the issue which is causing the order not to close or cancel. Once this is fixed then the other issues should be resolved also. 

Cheers
John

0 Ratings
Reply
Seamaster
Aspiring Expert
1,079 Views
Message 28 of 31

Re: Open order stopping SIM activation

Go to solution

Hi John, sorry we keep missing each other (you'll have more luck calling the BT Mobile associated with this problem than my landline, I'm never in), but this order is *still* open with the knock-on effects across my BT Plus account mentioned above. Appreciate I'm probably not the only one and there are wider issues, but seems a loooooooooong time to just close an order? Any ETA on resolving this? Thanks for your help with it.

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,067 Views
Message 29 of 31

Re: Open order stopping SIM activation

Go to solution

Hi @Seamaster Sorry but there is no ETA on this order. I've raised it with the system faults team to get the order closed and have been urging them daily for an update and as soon as I know more I'll let you know.

Cheers
John

JohnC2
Moderator
Moderator
1,039 Views
Message 30 of 31

Re: Open order stopping SIM activation

Go to solution

Hi @Seamaster Sorry for the long delay with getting your order closed. The system faults team have got back to me now to say it has been closed off.

Cheers
John

0 Ratings
Reply