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howardj81
Aspiring Contributor
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Message 1 of 4

Order stuck open

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Hi, like others on this board I seem to have a stuck open order, I believe it is related to add ons. I’ve tried web chat a couple of times and each time they say they’ve resolved it, but it’s still open. The first person ended up generating another sales order. Please can you help to cancel/close off the order.

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Order stuck open

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Hi @howardj81

Thanks for your post and welcome back!

Sorry that there is an open order showing on your account.  It would take us a few days to pick up your case as we deal with cases strictly in turn as we receive them.  Could you have another word with our >Order Live Chat Team< today and if you are still no further forward we will pick this up for you?

Let me know how you get on chatting with them.

Cheers,

Robbie

Community ModeratorRobbieMac
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howardj81
Aspiring Contributor
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Message 3 of 4

Re: Order stuck open

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Hi @RobbieMac

I contacted them today, they seen to have now part closed the order, but still left with another part. Please could the team look into this... happy to wait my turn! Smiley Happy

thanks

Howard

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howardj81
Aspiring Contributor
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Message 4 of 4

Re: Order stuck open

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Just had a call from BT orders and they have now closed down the open orders. Thanks for your help
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