Hi, like others on this board I seem to have a stuck open order, I believe it is related to add ons. I’ve tried web chat a couple of times and each time they say they’ve resolved it, but it’s still open. The first person ended up generating another sales order. Please can you help to cancel/close off the order.
Solved! Go to Solution.
Thanks for your post and welcome back!
Sorry that there is an open order showing on your account. It would take us a few days to pick up your case as we deal with cases strictly in turn as we receive them. Could you have another word with our >Order Live Chat Team< today and if you are still no further forward we will pick this up for you?
Let me know how you get on chatting with them.
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