Overseas and needs help setting up a new phone with my BT SIM

[Michelebsmith76]

Hi,

I am overseas at the moment and I need to change my phone. However, my banking apps are attached to my BT number and I won't be able to use them if the number is no longer attached to my phone. I still have my SIM, but don't know how to get my SIM to Roam while in the middle east.could someone help me with this, please.

[CJT80 · Accepted solution]

@Michelebsmith76 

This page may help you with a few things: https://www.bt.com/help/mobile/going-abroad/using-bt-mobile-abroad/bt-mobile--what-do-i-need-to-do-b... 

However as you are abroad, you may need to try ringing if you have access to a phone you can ring From outside the UK: +44 179 359 6931 - remember international charges are applied to these calls.

You may wish to wait for a more experienced BT Mobile user to reply 

[CJT80]

@Michelebsmith76 

did you ring BT and resolve the issue?