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Ajc195
Beginner
215 Views
Message 1 of 8

P30 free sonos

I pre ordered a p30 pro and so am eligible for a free sonos.
I have gone to the Huawei website and sent off the relevant information, but they say it's not enough. Is anyone else having issue? What screen shots did you provide?
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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: P30 free sonos

Hi @Ajc195 have you followed the guidance on the Huawei website?

I think they want a screen shot of the  order confirmation email that would have been sent when you placed your order. If you have any further issues claiming I'd recommend you contact them directly on the Huawei support pages and ask what exactly they need from you.

Community ModeratorNeilO
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jonmalco
Beginner
146 Views
Message 3 of 8

Re: P30 free sonos

Did you sort this as I'm stuck in the same situation. They aren't accepting my email with order details on it
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Ajc195
Beginner
144 Views
Message 4 of 8

Re: P30 free sonos

Yeah, I rang them directly told them on what screenshot they can find the information they're asking for and they managed to get it accepted. Anything missing they'll send an email and you can reply directly to that with the information they want
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jonmalco
Beginner
141 Views
Message 5 of 8

Re: P30 free sonos

Thanks for the quick reply. I'll give them a ring directly tomorrow . I spoke to BT tonight saying I need proof of purchase as Huawei rejected by emails. After a while the BT guy tried to tell me that I would automatically receive the sonos and I didnt need to claim it. I tried to tell him he was wrong but no he wouldn't accept that he was and that I would automatically receive it after 5 weeks!! Think some more training is needed
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jonmalco
Beginner
138 Views
Message 6 of 8

Re: P30 free sonos

It does mention needing a delivery note on the email I received today from Huawei. What did you provide for this as all I have is a DPD email saying the day and time of delivery?
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Ajc195
Beginner
137 Views
Message 7 of 8

Re: P30 free sonos

Yeah I was originally told it would arrive in the same box as my phone! Any online help with BT going through countless amount of security questions i just get told to ring the generic number. No help at all.
Abit of self research I discovered how to actually claim it. Didn't help either that when the phone arrived, it didn't come with an invoice.. like any other online order would
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Ajc195
Beginner
136 Views
Message 8 of 8

Re: P30 free sonos

I think on the phone she said if I don't have a delivery note, bring up your emei number on your phone, screen shot it and send it off. It's just proof of delivery theyre after
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