Hi. I have 2 mobiles registered with my BT package. I am moving both of them to another provider. I sent a text to request PAC code and got this reply.
Hello, BT here. You texted us for a switching code to move mobile providers. Because your mobile number is part of an account with multiple numbers, we can't finish your request by text - sorry about that. The account holder will need to ask for the code again at bt.com/mymobile or call us on 0800 800 150.
I have searched everywhere on my online account but cannot find anywhere that lets me request the code.
Can someone help please. Thank you
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