PAC code

[mrnkar]

Hi. I have 2 mobiles registered with my BT package. I am moving both of them to another provider. I sent a text to request PAC code and got this reply.

Hello, BT here. You texted us for a switching code to move mobile providers. Because your mobile number is part of an account with multiple numbers, we can't finish your request by text - sorry about that. The account holder will need to ask for the code again at bt.com/mymobile or call us on 0800 800 150.

I have searched everywhere on my online account but cannot find anywhere that lets me request the code.

Can someone help please. Thank you

[NigelB72]

Ask the account holder to call the phone number and speak with BT.

[mrnkar]

I am the account holder. I was trying to avoid phoning as it states you can do it online.

[Anonymous · Accepted solution]

Have you tried logging in to your online account and navigating to the below?

[AndZ]

Full path:

Log in to My BT and go to Manage Your Products > Manage Mobile > Settings > Switch to another provider > I’d like a switching  code