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jrpageuk
Beginner
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Message 1 of 5

Pac NUmber failure on recieved calls

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After 2 Online chats i am only slightly nearer to get a number working to recieve calls. I spoke yesterday to BT with the online chat and after some messing around the number will recieve call from my own bt mobile number that we have on  the family plan but other friends on EE, Voda fone and 02 get a message saying the phone number is invalid. 

 

I know find out that BT Mobile have a history for getting pac transfer on numbers totally messed up. Does anyone have any success stories where they actual fix this problem cause right now I am loathed to transfer my number to have the same issue and even close to pull the plug is they dont get this fixed and reporting them to Ofcom.

Whts happen to the 'its good to talk'. BT your customer service right this moment are poor, how about trying to fix it before you lack of care  goes viral.

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Message 2 of 5

Re: Pac NUmber failure on recieved calls

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Hi @jrpageuk,

Thank you for posting.

I'm sorry you mobile service isn't working correctly having switched to BT Mobile. If you send me in your details, I'll be able to take a look at what is happening with your case. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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Message 3 of 5

Re: Pac NUmber failure on recieved calls

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Hi @jrpageuk

Thanks for taking my call this evening.

Hopefully this has been rectified now let me know by posting here or by reply to the email sent earlier.

Thanks

Stuart

Community ModeratorStuartH
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jrpageuk
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Message 4 of 5

Re: Pac NUmber failure on recieved calls

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Stuart that was amazing all fixed thankmyou for taking the time to look into this for me
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Message 5 of 5

Re: Pac NUmber failure on recieved calls

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Hi @jrpageuk

Brilliant really glad I could help. 

Stuart

Community ModeratorStuartH
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