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Madeleine386
Beginner
136 Views
Message 1 of 3

Phone Delivery not dispatched

Hello all,
I ordered a new mobile phone and sim contract on Sunday and it said they would arrive yesterday (Wednesday) but have not even been dispatched yet was really looking forward to my new phone. Not happy at all. Any idea how I should proceed? I'm tempted to just cancel the order.
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2 REPLIES 2
-Richie-
Expert
114 Views
Message 2 of 3

Re: Phone Delivery not dispatched

Ring BT on 0800 800 150 and ask for the 'Mobile Connections' team, they'll provide an update on your order.

Madeleine386
Beginner
108 Views
Message 3 of 3

Re: Phone Delivery not dispatched

BT got back to me and said there has been some delay (duh) and the phone should be delivered by Monday at the latest. Just glad to get confirmation of delay etc its a shame I have to go out of my way to find out whats going on. Thanks for the reply.
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