I have the same issue, looks to be a problem with some mobile accounts, can’t even view usage data or remaining allowance. Hopefully it’ll get sorted soon. Wife really likes to text.
BT is having major IT issues, no texting, chat, and parts of BT.com is down
(If I have helped you in any way please click the thumbs up. Thank You) If I have solved your Issue please click the "Mark as accepted solution" button.