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LizzieMu
Beginner
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Message 1 of 4

Placing an order via website - failing

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I'm trying to order a family Sim via the website and I get so far to then get a message saying I can't continue online but can ring.... I don't want to speak to someone mainly as I wish to benefit from a cashback offer - please can anyone advise

 

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Moderator
Moderator
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Message 2 of 4

Re: Placing an order via website - failing

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Hi @LizzieMu and thanks for posting.

 

I'm sorry you're having problems getting the order placed. Are you getting any error codes? Have you tried contacting our mobile chat team?

 

Cheers

 

David

Community ModeratorDaveM
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LizzieMu
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Message 3 of 4

Re: Placing an order via website - failing

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Yes I got an error code - tried mobile chat team who couldn't help but gave me a phone number.  Three telephone calls later and being passed from department to department I got sorted.  Have to say it wasn't a recommended experience!

 

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Moderator
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Message 4 of 4

Re: Placing an order via website - failing

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I'm sorry it took a while to get sorted @LizzieMu. I'm glad you got there in the end. Post back if you have any other issues and we'll be happy to help.

 

All the best

 

David

Community ModeratorDaveM
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