cancel
Showing results for 
Search instead for 
Did you mean: 
LizzieMu
Beginner
282 Views
Message 1 of 4

Placing an order via website - failing

Go to solution

I'm trying to order a family Sim via the website and I get so far to then get a message saying I can't continue online but can ring.... I don't want to speak to someone mainly as I wish to benefit from a cashback offer - please can anyone advise

 

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
253 Views
Message 2 of 4

Re: Placing an order via website - failing

Go to solution

Hi @LizzieMu and thanks for posting.

 

I'm sorry you're having problems getting the order placed. Are you getting any error codes? Have you tried contacting our mobile chat team?

 

Cheers

 

David

0 Ratings
Reply
LizzieMu
Beginner
227 Views
Message 3 of 4

Re: Placing an order via website - failing

Go to solution

Yes I got an error code - tried mobile chat team who couldn't help but gave me a phone number.  Three telephone calls later and being passed from department to department I got sorted.  Have to say it wasn't a recommended experience!

 

0 Ratings
Reply
Moderator
Moderator
183 Views
Message 4 of 4

Re: Placing an order via website - failing

Go to solution

I'm sorry it took a while to get sorted @LizzieMu. I'm glad you got there in the end. Post back if you have any other issues and we'll be happy to help.

 

All the best

 

David

0 Ratings
Reply