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StefanMc
Contributor
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Message 1 of 3

Plus Customer- Extra Speed 4G not enabled on two mobiles

 

BT Plus customer with three mobiles linked to my BT account, all have double data perk enabled. However, only one mobile has the extra speed 4G perk enabled, therefore two of the mobiles do not have this perked enabled. How can I get this issue rectified? Both mobiles support 4G, so I am led to believe that these devices should also support extra speed 4G.

Kind regards,

Stefan

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: Plus Customer- Extra Speed 4G not enabled on two mobiles

Hi @StefanMc,

It's good to see you back on the Community. I'm sorry to see that the BT Plus benefits haven't been added onto your two Mobiles. If you contact the Mobile Chat Team they'll be able to get that added for you.

Please give them a try and let me know how you get on?

Thanks

PaddyB

Community ModeratorPaddyB
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StefanMc
Contributor
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Message 3 of 3

Re: Plus Customer- Extra Speed 4G not enabled on two mobiles

Hi Paddy,

I tried the online chat option  but i'm not convinced the extra speed perk has been applied. 

See attached screenshot - should the other 2 mobiles not have XXGB with Extra Speed 4G below the number, like the middle one? 

Kind regards,

Stefan

 

IMG_7191.jpg

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